ENGWE X24/X20 1000W All Terrain Foldable Electric Bike with Long Range
- Worldwide Tracked Shipping
- Low stock - 1 item left
X20 Specification
X24 Specification
Additional Information
- Free Delivery for UK Mainland Customers
- 1 Year Manufacturers Warranty
- Life Time Customer Support
- Klarna Instalment options available at checkout
- You are buying from a UK Authorised Partner.
X20 Size
Rider Height:5.4 (ft) -6.2 (ft)
Payload Capacity: 150KG (330lbs)
Package Dimensions (LWH): 152*32*73CM
Folded Size: 103*68*79CM
X24 Size
Rider Height:5.6 (ft) -6.4 (ft)
Payload Capacity: 150KG (330lbs)
Package Dimensions (LWH): 162*32*79CM
Folded Size: 106*74*107CM
What's in the Box?
X20 E-Bike
X24 E-Bike
FAQ
Q1: About shipping
*In Stock: Once your order confirmation is complete, we will begin shipping within the next 2 business days. This means that your item will start shipping on the 3rd business day after your order is confirmed.
*Pre Sale: Please refer to the product page for detailed pre-order shipping times.
*Out Of Stock: This means there is no stock in recently half a month.
*Shipped from UK warehouse, it takes approximately 5-7 working days to receive your e-bike. (Remote areas and islands are excluded from delivery.)
*If you have other special requirements or urgent delivery date, please communicate with our customer service team when placing your order, we will try our best to meet your needs.
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Important:
Please make sure your delivery address and phone number are accurate and available when placing an order.
If your order is shipped by BJS carrier, the delivery person will contact the recipient twice by phone to reserve a delivery time.
Change the delivery time for free(Please call the BJS carrier at 01922 645 650):
You must change the new delivery time 1 day before the reserved delivery time. (For example, if you reserved a delivery at 1 pm today, you must reserve a new delivery time before 1 pm yesterday).
You have to bear the re-delivery cost:
Under the premise that the delivery time has been agreed upon with you if the delivery person arrives at the delivery address and no one receives the goods, the goods will be returned to the warehouse. You need to pay the re-delivery cost. To avoid the cost of re-delivery, you can call the delivery person and ask your family or neighbors to sign for the package if you are inconvenient to sign the package at that time.
If you change the delivery time between 24 hours from the agreed delivery time, the re-delivery cost will be incurred. (For example, if you reserved a delivery at 1 pm today, your reserve request was made after 1 pm yesterday).
Please note: The express delivery company cannot be specified. We will arrange the most suitable express delivery for your delivery address.
Please Note: Remote areas will incur additional shipping charges, our free shipping policy does not cover this additional freight. You need to pay for the additional freight.
Please click here to learn if your location is the remote areas.
We will contact you after you place the order regarding to the details of the freight through email. Please pay close attention to your email after you place the order.
Q2: X26 User Manual:
Please click here to view the X26 User Manual.
Q3: X24 User Manual
Please click here to view the X24 User Manual.
Q4: X20 User Manual
Please click here to view the X20 User Manual.
Q5: How to install X26 e-bike?
Please click here to view the instructional bike assembly video for the X26.
Q6: Unboxing and general bike setup:
Unboxing the X26
How to restore the X26 to factory default
How to change between KM and Miles on the X26
Dual battery installation sequence on the X26
Unboxing and general bike setup:
Unboxing the X20
How to restore the X20 to factory default
X20 Throttle activation
X20 Throttle deactivation
How to change between KM and Miles on the X20
Q7: Where and how to buy the parts that you need:
We recommend reaching out to the corresponding seller of your e-bike purchase for information. If you cannot get the information you require, feel free to reach out to our Customer Service email at service@engwe-bikes.com
Q8: My X26/X24/X20 won’t turn on or is losing power while riding:
Please click here to view an instructional video on solving these issues.
Shipping cost
Up to £100 - £3.99
£50 & Up - Free Shipping
Transit time
UK & Worldwide - 1-11 Business Days
Some destinations maybe excluded. Please check our Shipping policy before buying.
Tracking available after order has been dispatched.
Shipping Policy of keepfitfitnessstore.co.uk
What locations do you ship to?
We offer Worldwide tracked shipping on every order. However some locations may be excluded. If however your destination is not listed below please contact us and we may be able to help. Below is a list of places we ship to.
United Kingdom, United States, United Arab Emirates, Austria, Australia, Brazil, Bahrain, Belgium, Chile, Croatia, Cyprus, Czech Republic, Estonia, Switzerland, Germany, Greece, Hungary, Denmark, Spain, Romania, Finland, France, Hong Kong SAR, Ireland, Italy, Japan, Jordan, Republic of Korea, South Korea, Saudi Arabia, Slovakia, Slovenia, Spain, South Africa, Kuwait, Malaysia, Latvia, Luxembourg, Netherlands, Norway, Mexico, Malta, New Zealand, Oman, Poland, Portugal, Sweden, Singapore, Philippines, Qatar
What courier will deliver my order?
UK - Evri , Yodel, Royal Mail
Locations mentioned above excluding UK - Fedex, UPS, DHL, USPS and China Post
How long does it take to arrive once shipped?
All orders are processed and shipped as soon as possible through many of our domestic and international warehouses, depending on the fastest shipping method available to your location. We typically take 1-2 business working days for handling and processing your orders. The typical delivery time frame is anywhere from 7 to 14 business days. Depending on product and your location we do have UK Suppliers which take 1-7 business days. Depending on your location, you might receive items much earlier. Please allow extra time during our busy season as postal delays are out of our control. Additional factors such as distance, customs, natural disasters may cause further postal delays. Tracking information, including the carriers are provided with every order. Every order is insured, if your package does not arrive you are entitled to a refund or replacement. Please reach out to Keepfitfitnessstore@gmail.com for any additional assistance in this matter.
Will i recieve a tracking number for my package?
Tracking numbers will be sent as soon as we are able to ship your order. In some cases additional delays may arise that are beyond our control such as postal delays or customs inspections. Thank you for your patience and understanding!
What do i do if my order is lost in the mail?
Each order is sent with insured shipping & handling to prevent lost packages. If your order happens to get held at customs, lost in transit or returned to us for any reason, we have your back! The postal service is out of our control once your package leaves our warehouse. However, in cases like this because your package is insured we will send you a new package with priority shipping and full tracking. If possible please see our refund and return policy for when this might be applicable to shipping situtations.
Will i be updated about my order?
Yes, you will get a email confirmation stating when your order has been fulfilled. You will also recieve an email with tracking information when your order is out for delivery. A further email will be sent when your order has been delivered.
Are there any hidden customs fees or import taxes?
All prices on our webpage are displayed in GBP with all taxes completely covered on our end. However depending on your location and laws in your area, you may be liable to pay duties and taxes once you receive your order. Import taxes, duties and related custom fees may be charged once your order arrives at its destination, which are determined by your local customs office. Please seek additional guidance based on your location and the associated import laws. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges please contact your local customs office.
Extended Delays
In some instances, the delivery time may take longer than our policy states. If this is the case, please contact us as soon as possible and we will do everything we can do to assist and help you resolve any situation we have control over.
Shipping Costs
UK & Worldwide Destinations Including:
United Kingdom, United States, United Arab Emirates, Austria, Australia, Brazil, Bahrain, Belgium, Canada, Chile, Croatia, Cyprus, Czech Republic, Estonia, Switzerland, Germany, Greece, Hungary, Denmark, Spain, Romania, Finland, France, Hong Kong SAR, Ireland, Italy, Japan, Jordan, Republic of Korea, South Korea, Saudi Arabia, Slovakia, Slovenia, Spain, South Africa, Kuwait, Malaysia, Latvia, Luxembourg, Netherlands, Norway, Mexico, Malta, New Zealand, Oman, Poland, Portugal, Sweden, Singapore, Philippines, Qatar
Up to £99.99 - £3.99 (7-20 Business Days) - Tracked Service
£100 and Up - Free (7-20 Business Days) - Tracked Service
United States
$50 and Up - Free (5-8 Business Days) - Economy Tracked Service
0ib - 5ib - $4.90 (£3.85) - (5-8 Business Days) - Economy Tracked Service
5ib - 70ib - $19.90 (£15.64) - (5-8 Business Days) - Economy Tracked Service
0ib - 1ib - $6.90 (£5.42) - (3-4 Business Days) - Standard Tracked Service
1ib - 5ib - $9.90 (£7.78) - (3-4 Business Days) - Standard Tracked Service
